Terms and conditions

Taxis ROUSSELIN is a company based at CHAMBÉRY in Savoie, specializing in the transportation of people, travelers and tourists in Rhône-Alpes; CHAMBERY, ANNECY, GRENOBLE, LYON, GENEVA and TURIN.
Any order made with Taxis ROUSSELIN entails the acceptance of the conditions of sale (bellow) which form an integral part of the contract of carriage signed between Taxis ROUSSELIN and his client.


The rates communicated by our booking module are given as an indication and may vary depending on the period or schedule, to obtain a confirmation of rates please make a QUOTE online or by phone.
The transfer rate applies to non-stop direct travel from the point of pick-up to the point of arrival, with the service ending immediately after.
The amount of luggage carried is proportional to the capacity of the vehicle.
Our prices include VAT, 10% VAT on all our services.
The prices indicated are all taxes and include the vehicle, the driver service, the insurance for the passengers, and the fuel.
The tolls and car parks not initially envisaged in the journey remain with the load of the customer.
The price given is a price per vehicle, regardless of the number of people (maximum of 1 to 4 people for sedans)
Please note that all the photos communicated on our communication media (application – website – brochure, etc …) are for illustrative purposes and not contractual.
A tarif increase of 25% on the price including VAT is applicable on Sundays and public holidays, as well from 7pm to 07am everydays.


All services must be the subject of a written reservation, accompanied by the payment of the service envisaged.
The payment of the service is payable in cash in Euros prior to performance of the Service.
Any reservation of Service must be made at the latest 24 hours before the beginning of this service.
It must be done by the Customer or by a duly authorized representative.
Any reservation have to mentions the place of performance of the Service, the number of passengers as well as the name and the details of the recipient of the service if it is different from those of the Customer.
Upon receipt of your request, we will send you a quote corresponding to the elements provided.
This quote as part of a confirmation of services, must be returned to us dated signed accepted and returned by mail or e-mail, for the sake of respect of both parties.
The firm booking of the vehicle regarding our services (CUSTOMIZED QUOTE REQUESTS, EVENT, CONGRESS) will only be taken into account upon receipt of a deposit of 50% of the price indicated on the quote, the Balance to be paid 15 days before the performance. Regarding the transport of Tourism, Event, any cancellation by the customer must be notified 15 days before the start of the service.
For any reservation canceled less than 15 days before the service, 100% of the amount of the service will be charged. The reservation by convention or others, will be admitted only for large accounts.


Any cancellation of the reservation must be notified 48 hours before the beginning of the service. Failing this and for any reason whatsoever, it will be due, as a fixed and fixed penalty, non-deductible equal to the amount initially provided for at the time of the Reservation.


The service is valid only once, and if it turns out that the customer was not present at the meeting place, the benefit would be permanently lost and will not give any right to refund.
If the customer does not find the driver, he must immediately call our permanence (dispatche) +33 607 656 571 to avoid being charged the full amount of the service.
Any expectation, beyond a deductible of one hour, will be invoiced on the hour base mentioned in our tariffs of the category of the reserved vehicle.
Any additional hours started will be due in full.
Any damage caused inside the vehicle will be the responsibility of the customer.
It is strictly forbidden to smoke and eat in the vehicle.
Wearing a seatbelt is mandatory.
Under no circumstances may the customer require the driver to exceed the authorized speed limit or to commit traffic violations.
The responsibility of our drivers being engaged during the rental period of the vehicle, they are instructed to respect and enforce the laws in force.
Taxis ROUSSELIN reserves the right to interrupt the service in progress if the driver realizes that the customer is committing an offense: Use of narcotics, alcohol but also if the behavior of the customers endangers the safety of the driver or that of the rented vehicles, or if the customers are aggressive, threatening, disrespectful towards the driver.


Unless otherwise agreed in advance by the Parties, the Service starts on the day and at the time set in the contract from the vehicle’s parking place.
It ends at the day and time of the return of the Vehicle instead of departure.
The extent and cost of the Service have been freely determined between Taxis ROUSSELIN and the Client prior to performance of the Service.
They appear on the contract signed by both parties prior to the performance of the service.
The service provided by Taxis ROUSSELIN as regulated by articles L.231-1 to L.231-4 and R.231-1 to R.231-9 of the Tourism Code, consists of a provision for the benefit of the Customer of a Vehicle, indissociably accompanied by the services of a Driver.
The following are included in the Service, without prejudice to the options defined with the Client:
• The Vehicle as made available to the Customer;
• The provision of a Driver and speaking at least in French language;
• The insurance of the persons transported, the fuel, the kilometers and the time determined at the Booking and / or at the conclusion of the contract;
• The transport of the luggage of the Customer, within the limit of the possibility of the vehicle.
Are not included in the Service:
• The cost of tolls, parking, places of parking or entrance in some places that are chosen by the Customer and / or rendered indispensable for the performance of the Service.
• Entrance fees in public or other places chosen by the Client and / or rendered indispensable for the performance of the Service.
• Entrance fees in public or other places.


Any modification of the journey by the client during the service and leading to program changes, may result in surcharges to be paid locally or at the end of the service.
In case of modification of the course or its duration due to the ordering customer, the driver will write them on his mission order and have them signed by the person in charge. In the event of a change in the duration or the journey due solely to the wishes of the ordering customer, the costs incurred will be borne by the latter.


Our services are payable on booking, except for customers with an account in our establishment or having chosen the “payment on board”. For payment on board, the service must be paid at the start and at the passengers care.
We accept payment by credit card (Visa, Mastercard, American Express / Amex), PayPal, transfer or cash.
In all cases, the Client, the signatory of the reservation, is single responsible for the payment of the Service.
Any additional service will be charged on the basis of a Price per kilometer and time specified on the order form.
By express agreement, any charging unit (hour, kilometer, etc.) started is due.


Taxis ROUSSELIN can in no way be held responsible for delays in transport times due to circumstances beyond its control: road with a roadblock, no-traffic bridge, diversion, flooded road, traffic jams, interventions on the roadway of police forces, customs or firefighters, etc … (without this list being exhaustive).
Taxis ROUSSELIN can in no way be held responsible for delays due to force majeure: strikes, weather, attacks, riots, etc … (non-exhaustive list).
Taxis ROUSSELIN can in no way be held responsible for delays resulting from an initial delay of a customer, or the need to make a trip, at the request of the customer, in a period obviously too short.
In case of immobilisation of the vehicle during the journey due to a mechanical failure, an accident or damage (theft, degradation), Taxis ROUSSELIN will endeavor to ensure the continuity of the journey, either with one of these vehicles, or with a vehicle chartered to another company and undertakes to warn the client.
Baggage or any other property of the customer remains the responsibility of the passenger.
The Driver have to comply with the various regulations applicable to the circulation of vehicles and ensure, in the performance of the Service, to take the necessary measures to preserve the safety of the occupants of the Vehicle and the proper conservation of the latter.
Then, the Driver expressly reserves the right to refuse any instructions and / or requests from the customer that he considered likely to compromise the safety of the occupants of the vehicle and / or the proper preservation of it.
The number of passengers allowed (including the Driver) is wich one indicated in the technical characteristics of the Vehicle. It can never be exceeded.
Damage of any kind caused to the Vehicle and / or other vehicles (for example, during the unintentional opening of the doors) will be the responsibility of the Customer unless it is shown that they come from a third party.
The occupants of the Vehicle, the attendants, service providers and guests of the Customer may not be considered third parties.
The transport of animals is prohibited except in the case of animals (Dog) accompanying persons visually impaired.
In the event that the Company is unable to make available the Vehicles provided for in the contract, the deposit will be refunded, unless both parties agree on the availability of another vehicle.
The company reserves the right not to perform the service in the event of the occurrence of a case of force majeure, a fortuitous event, because of a third party or any event that may present a risk to the Customer, his guests, his attendants, the Driver or the Vehicle.
In this context, total or partial non-performance of the service can not give rise to any compensation from the Customer.
The Company is under no obligation to keep luggage, or any other object, property, clothing, effects, etc. left in the Vehicle during and after the Service.
Please note that all the photos communicated on our communication media (application / site / brochure, etc.) are for illustrative purposes and not contractual.


The responsibility of Taxis ROUSSELIN is limited to the clauses of our insurance contract.
Our vehicles are insured for the transport of persons and our travelers for all bodily injury with our insurer AXA under the contract number n ° 59094377, insurance covering the professional liability, in accordance with the French regulation, in application of the article L 3120-4 of the transport code.
The customer will be able to take out additional insurance at his expense for cancellation fees, repatriation costs or coverage of baggage carried without this list being exhaustive.


Taxis ROUSSELIN is committed to respect the privacy of its customers.
The nominative information and other data communicated will be used for no other purpose than the improvement of the service provided and will not be transmitted to third parties.


The vehicle and the driver will be equipped with the necessary documents for the smooth running of the whole transport.
In accordance with the law in force in all public places, it is strictly forbidden to smoke in our vehicles.
According to the drink outlet code, it is forbidden to consume any alcohol beverages aboard of our vehicles.
Seat belt use is mandatory for all passengers in vehicles equipped with it.